Privacy Policy

1 Terms and conditions

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1. Definitions For the purposes of these Terms and Conditions, the following definitions apply:

• “The Company” refers to My KandA Cleaners, including its directors, employees, agents, and subcontractors.

• “Cleaner” means any individual or entity engaged by the Company to perform cleaning services.

• “Client” refers to the individual, firm, organization, or corporate entity — including any subsidiaries or affiliates as defined under applicable law — that receives cleaning services from the Company.

• “Service” means the cleaning tasks and related duties performed by the Cleaner on behalf of the Company.

• “Cleaning Visit” denotes a scheduled appointment during which the Cleaner attends the Client’s premises to deliver the Service.

 

2. Contract

 

2.1. These Terms and Conditions constitute a binding agreement between My KandA Cleaners (“the Company”) and the Client.

2.2. By requesting or utilizing the Company’s services — whether via telephone, email, website form, or any other communication method — the Client acknowledges and accepts these Terms and Conditions in full.

2.3. Unless expressly agreed otherwise in writing by the Company, these Terms and Conditions shall take precedence over any other terms of business or purchase conditions proposed by the Client. 2.4. No amendment or variation to these Terms and Conditions shall be valid unless confirmed in writing by a Company director.

2.5. A minimum charge equivalent to three (3) hours of service applies to each Cleaning Visit.

 

3. Payment Terms

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3.1. All services requested by the Client — including experimental, trial, or exploratory work — will be billed accordingly. Any work undertaken by the Company is deemed authorized once written or verbal confirmation to proceed has been received, including via letter, facsimile, email, or other documented correspondence, regardless of whether a formal purchase order has been issued.

3.2. Payment of invoices is due by the date specified on each invoice. Timely payment is essential to ensure continuity of service.

3.3. Overdue accounts may incur interest at a rate of 1.5% per month. If payment is unduly delayed, the Company reserves the right to suspend services, withhold deliverables, and terminate the engagement without further notice.

3.4. Any out-of-pocket expenses incurred by the Company while delivering services on behalf of the Client — including, but not limited to, purchase of consumables, courier fees, and other reasonable disbursements — will be billed separately. Full records of such expenses will be maintained and made available to the Client upon request.

3.5. Clients with a history of late payments may be required to pay 50% of future service fees in advance. 3.6. Invoicing will occur either monthly or upon completion of a project, as per the agreed terms.

3.7. For ongoing or recurring-based services, all invoices must be paid in full within thirty (30) calendar days from the invoice date, unless otherwise agreed in writing. For one-time or non-recurring services, a non-refundable deposit of fifty percent (50%) of the quoted fee is required to confirm the appointment. The remaining balance is due within seven (7) calendar days of the invoice date. If the Client cancels less than twenty-four (24) hours prior to the scheduled service, the deposit will be forfeited. Rescheduling within this window may incur an additional fee, subject to the Company’s discretion. No settlement discounts apply.

3.8. If payment is not received within the 7-day period, all work will be paused until the account is settled. 3.9. Quotations are valid for thirty (30) days from the date of issue. After this period, the Company reserves the right to revise pricing.

3.10. Services may be provided on a one-off or retainer basis, depending on the Client’s needs.

3.11. Any additional work requested outside the original scope will be quoted separately and added to the final invoice. A minimum of one (1) month’s written notice is required to terminate ongoing services. 3.12. Cleaning service rates are reviewed annually and may be adjusted to reflect inflation, changes in minimum wage, or other reasonable operational factors.

3.13. Force Majeure The Company shall not be held liable for any delay or failure to perform its obligations under this agreement due to circumstances beyond its reasonable control. These include, but are not limited to, natural disasters (such as hurricanes or floods), government restrictions, labor disputes, power outages, transportation disruptions, or other emergencies that render service delivery impracticable. In such cases, the Company will make reasonable efforts to notify the Client and resume services as soon as conditions permit. Any missed or postponed services due to force majeure shall not be considered a breach of contract.

 

4. Equipment

 

4.1. The Company will provide all standard cleaning materials required to perform the services. If the Client requests the use of their own cleaning solutions or equipment, such items must be safe to operate, in full working condition, and must not require specialized skills or training to use.

4.2. If the Client’s equipment is complex or requires specific handling, the Client must provide clear and detailed written or verbal instructions to the assigned Cleaner prior to use.

4.3. Where the Client requests the use of their own materials or equipment — including, but not limited to, vacuum cleaners, specialty tools, or chemical solutions — the Company shall not be held liable for any damage to the equipment or for any unsatisfactory cleaning outcomes resulting from its use.

 

5. Checklists

 

5.1. The Company shall provide the Client with a standard cleaning checklist outlining the scope of services. For any additional requests beyond the checklist, the Client must notify the Company’s administrative team at least twenty-four (24) hours prior to the scheduled cleaning visit. This ensures adequate time to adjust staffing and scheduling without impacting subsequent appointments.

 

6. Refunds

 

6.1. No refund will be issued once a cleaning service has been completed. If the Client is dissatisfied with any aspect of the service, they must notify the Company within twenty-four (24) hours of the visit. The Company will make reasonable efforts to rectify the issue.

6.2. A refund will be issued only if the Client cancels a scheduled cleaning visit at least twenty-four (24) hours in advance and payment has already been received by the Company. If the cancellation occurs less than twenty-four (24) hours before the scheduled visit, any deposit paid will be forfeited.

6.3. A refund will be issued if a Cleaner fails to attend a scheduled cleaning visit and payment has already been received by the Company.

 

7. Cancellation

 

7.1. The Client agrees to pay the full price of the scheduled cleaning visit under the following circumstances: a. The Client cancels or reschedules the appointment less than twenty-four (24) hours before the scheduled start time; b. The Cleaner is unable to access the service premises due to the Client’s failure to provide entry; c. There is an issue with the Client’s keys that prevents the Cleaner from entering. If keys are provided, they must open all locks without requiring special effort, tools, or skills.

7.2. If the Client wishes to change the scheduled cleaning day or time, the Company will make reasonable efforts to accommodate the request. A minimum of twenty-four (24) hours’ notice is required. The Company cannot guarantee that the same Cleaner will be available on the revised date or time. All schedule changes are subject to availability.

7.3. During public holidays or declared emergency periods, the Company may offer alternative cleaning dates. Clients will be notified in advance and, where possible, given priority rescheduling options. 7.4. The Company issues automated reminders via email to help Clients avoid missed appointments or late cancellations. However, it remains the Client’s responsibility to manage their scheduled visits and ensure access is available at the agreed time.

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8. Termination

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8.1. Either party may terminate this agreement by providing thirty (30) days’ written notice, following the completion of the initial contracted term of twelve (12) months.

8.2. If the Client wishes to terminate the agreement within the initial twelve (12) month term, the Client shall be liable for the remaining balance due under the contract.

8.3. Failure to provide proper notice will result in a cancellation fee equivalent to thirty (30) days of service. This applies if: a. No notice is provided; or b. The notice period is less than thirty (30) days.

8.4. Prior to termination, the Client must provide details of any incoming contractor to support compliance with applicable employment obligations and ensure a smooth transition of services. 8.5. The Company reserves the right to terminate this agreement immediately in cases of non-payment, unsafe working conditions, repeated cancellations, or breach of contract. In such cases, any outstanding balances will remain payable.

 

9. Claims

 

9.1. The Company’s public liability insurance covers damages caused by a cleaning operative working on behalf of the Company, up to 1,000,000.00. To maintain competitive pricing, all claims are subject to an excess of $100.00, payable by the Client.

9.2. Due to the nature of the service, the Company guarantees to correct only issues reported within twenty-four (24) hours of the cleaning visit. If a problem occurs on a Saturday, it must be reported by 12:00 PM on the following Monday to be considered valid. The Company may require access to the premises within twenty-four (24) hours of the report to investigate and correct the issue. All refund or adjustment requests must be submitted directly to the Company and are subject to approval.

9.3. The Client waives the right to stop payment on any cheque unless the Company fails to address a valid service issue reported within the timeframe outlined in Clause 9.2,

9.4. While Cleaners make every effort to avoid breakages, accidents may occur. An identical replacement will be attempted, but it cannot be guaranteed. Clients are advised to store away all irreplaceable items — whether of monetary or sentimental value — and/or request that such items not be cleaned.

9.5. In the event of damage, the Company will repair the item at its own cost. If repair is not possible, the Company will offer credit equal to the item’s present actual cash value toward a like-for-like replacement from a Company-approved source, provided payment for the cleaning service has been received.

9.6. The Company shall not be held responsible for damage resulting from the faulty or improper installation of any item. All surfaces (e.g., marble, granite) are assumed to be sealed and safe for cleaning. 9.7. Any attempt to commit insurance fraud or provide false information will be prosecuted to the fullest extent of the law by the Company and its Insurance Provider(s). Monetary compensation and legal fees may be pursued.

9.8. Key replacement or locksmith fees will be covered only if keys are lost by a Company operative. Liability is limited to CI$25.00 per location.

9.9. The Company may take photo documentation before and after cleaning sessions to verify service quality, record existing damage, and support any claims or disputes. These images are used solely for internal review, insurance purposes, or client communication.

9.10. Privacy & Data Handling: All photo documentation and client-related data are handled in accordance with Cayman Islands privacy regulations. Images and records are stored securely and will not be shared with third parties without the Client’s consent, except where required by law or for insurance verification. The Company respects the confidentiality of all client information and will take reasonable steps to protect it from unauthorized access or disclosure.

 

10. Complaints

 

10.1. The Company takes all complaints seriously. If the Client is dissatisfied with any aspect of the service, they are encouraged to contact the Company as soon as possible to allow an opportunity for resolution. The Client’s satisfaction is important, and the Company is committed to delivering high-quality service. 10.2. If the Client is dissatisfied during an active cleaning session, they must notify the Company immediately by calling +1 (345) 326-3379 or 233-3379. Prompt feedback allows the Company to address concerns in real time. Clients are asked not to wait until the service has concluded to raise issues.

 

11. Client Conduct

 

11.1. The Company is committed to providing a safe, respectful, and professional working environment for all staff. Clients are expected to treat Cleaners and administrative personnel with courtesy and professionalism at all times.

11.2. The Company reserves the right to suspend or terminate services immediately if a Cleaner is subjected to verbal abuse, harassment, discrimination, unsafe working conditions, or any behavior deemed inappropriate or threatening.

11.3. Clients must ensure that service premises are safe, sanitary, and free from hazards. This includes securing pets, disclosing any known risks (e.g., mold, sharp objects, unstable furniture), and providing adequate lighting and ventilation.

11.4. The Company encourages open communication and will make reasonable efforts to resolve any concerns. However, repeated misconduct or failure to comply with these standards may result in permanent termination of services.

 

12. Supplementary Terms

 

12.1. If the Client requests that Company operatives collect keys from a third-party address, a charge of CI$5.00 to CI$25.00 will apply, depending on the location. This fee covers key pickup only. If the keys must be returned to the same or another address, an additional charge of CI$15.00 to CI$30.00 will apply. 12.2. The Company reserves the right to re-evaluate service rates at any time should the Client’s original list of tasks change.

12.3. The Company reserves the right to amend the initial quotation if the Client’s requirements are modified after the quote is issued.

12.4. Any time estimates provided for cleaning services are based on averages for homes or offices of similar size. Actual cleaning times may vary depending on the condition of the property and the scope of work. One-off cleans may take longer due to extended intervals between sessions and the number or type of tasks required.

12.5. The Client understands that quoted prices may vary based on the condition of the property, room sizes, and other relevant factors.

12.6. If the regular Cleaner is unavailable, the Company will make reasonable efforts to arrange a replacement and inform the Client prior to the scheduled visit.

12.7. Post-construction cleaning, event cleaning, or severely neglected properties may require up to three times longer than standard maintenance cleaning. The Company recommends requesting its specialist services for such cases.

12.8. Cleaning operatives are not permitted to hand-wash clothing. Laundry tasks may only be performed using a washing machine.

12.9. All fragile and highly breakable items must be secured or removed prior to cleaning. The Company is not liable for damage to unsecured items.

12.10. The Company reserves the right to make reasonable amendments to these Terms and Conditions in agreement with the Client.

 

13. Our Guarantee

 

13.1. The Company has built its reputation by providing clients with the highest standard of cleaning services. However, as our operatives are human, occasional mistakes may occur. For this reason, the Company offers a Service Guarantee. If the Client is not satisfied with any area cleaned, the Company will return to the premises and re-clean the affected area at no additional cost. This guarantee applies only to concerns reported within twenty-four (24) hours of the original cleaning visit.

 

Please note: The guarantee does not apply if the condition of the premises has deteriorated since the original cleaning was completed.